Returns, Order Cancellation & Incorrect Items
If a product has been damaged in transit or is faulty or incorrect, please contact us on 0208 346 6567 to arrange a replacement or a refund and return of the faulty item. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further delivery charge.
Cancellation of Orders
Orders made on www.aestheticskincentre.co.uk are normally despatched to you within 2 working days, although often within 1 working day. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from the Aesthetic Skin Centre. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.
You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
These conditions do not affect your statutory rights.
It is always helpful to know why you have changed your mind and cancelled an order.
Aesthetic Skin Centre
Tel 0208 346 6567
Fax 056 0125 0678
34 Hendon Lane
London, N3 1TT